Returns & Exchanges
At ArtStore Online, we want you to be completely satisfied with your purchase. If your new artwork or supplies don't meet your expectations, you can return them within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log in to your account and navigate to the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Package Your Items
Carefully pack the items in their original packaging, ensuring all protective layers are intact to prevent damage during transit.
Ship the Package
Attach the provided prepaid shipping label to your box and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing