Frequently Asked Questions
Everything you need to know about shopping at ArtStore Online
How are the artworks packaged for shipping?
We take extreme care in packaging. Flat prints are shipped in heavy-duty reinforced envelopes, while larger canvases and posters are rolled in acid-free tissue paper and placed inside high-strength protective tubes to prevent any damage during transit.
What is your return policy for original pieces?
We offer a 14-day 'Love it or Return it' guarantee. If you are not completely satisfied with your purchase, you can return the artwork in its original packaging for a full refund, excluding shipping costs.
Do you offer international shipping?
Yes, ArtStore Online ships to over 50 countries worldwide. Shipping rates and delivery times vary by location and will be calculated automatically at checkout.
Are the materials used archival quality?
Absolutely. We use museum-grade, acid-free papers and professional pigment-based inks to ensure your artwork remains vibrant and resists fading for over 100 years.
Can I track my order once it has been shipped?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.